Privacy Policy
This 'Privacy Policy' includes the rules that govern the collection and processing of personal data by Arrecife Hoteles SL and guarantees that these data collection and processing tasks will comply, at all times, complying with the data protection of personal nature as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights
In our Privacy Policy
1) We respect your privacy and your choices.
2) The privacy and security of your data are incorporated into our policy.
3) We send marketing communications unless they are requested to be canceled.
4) We never offer or transfer your data, without your express consent.
5) We assume a commitment to transparency about the use of your data.
By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM
INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number
B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered.
Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address
and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the
service has ended and the legally established deadlines have been met. You can exercise your rights of access,
rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to
automated decisions at the email address datos@flexmyroom.com
6) We do not use your data without having informed you or having requested your consent.
7) We respect your rights as established in the regulations and in accordance with our own legal and operational responsibilities.
To obtain more information about our privacy practices, below, we establish what types of personal data we can collect or maintain about you, how we can use it, with whom we can share it, how we protect it, and how you can exercise your rights regarding such data. .
When you share your personal data with us or when we collect personal data about you, we use it in accordance with this Privacy Policy (hereinafter the 'Policy'). If you have any questions or concerns about your personal data, contact us at Parque Islas Canarias, s/n in Arrecife de Lanzarote, Spain.
1. WHO ARE WE?
Promotora Inmobiliaria Parque Islas Canarias, S.L. with address in Parque Islas Canarias, s/n in Arrecife de Lanzarote, Spain, with NIF B-35454628 is responsible for the personal data that you share with us. Therefore, Arrecife Hoteles S.L is responsible for data processing for the purposes of the applicable regulations on data protection.
2. PERSONAL DATA
Personal Data is understood to be any information or data that can identify you directly (for example, your name or surname) or indirectly (for example, your national identity document or D.N.I.). Personal Data includes information such as email / home postal addresses / mobile phone, user names, profile images, personal preferences, user-generated content, among others.This Policy covers all personal data collected and used by Promotora Inmobiliaria Parque Islas Canarias, S.L.
3. COLLECTION OF PERSONAL DATA AND PURPOSES OF THE TREATMENT
Remember that before you start using any of our services or functionalities, you should read this Policy. Failure to provide certain information indicated as mandatory may mean that it is not possible to manage your registration as a user or the use of certain functionalities or services available.
What data can we collect from you?
We can collect or receive your data through our websites, forms, applications, devices, among others. In some cases, you provide us with your Personal Data directly (for example, when you contact us), in other cases we collect it (for example, using cookies to understand how you use our websites) or, on other occasions, indirectly when we receive your data from other third parties, including other entities associated with Promotora Inmobiliaria Parque Islas Canarias, S.L.
What is the legal basis for the Processing of your Personal Data?
• Your consent
• Our legitimate interest, which can be:
o Allow the operation of our website / applications through technical and functional cookies: keep our tools (websites / applications / devices) safe and secure and ensure that they function correctly and continuously improve.
o Offer our customer service.
• In the event that a contract is formalized: perform the services you request;
• Compliance with legal obligations that involve the processing of personal data.
4. PROFILES
When we send or show personalized communications or content, we may use some techniques classified as 'profiling' (that is, any form of automated processing of personal data that consists of using such data to evaluate certain personal aspects of a natural person, in particular to analyze or predict aspects related to personal preferences, interests, location, or operations that have been carried out with Promotora Inmobiliaria Parque Islas Canarias, S.L.). This means that we may collect personal data about you to carry out this profiling. We centralize this information and analyze it to evaluate and predict your preferences and / or personal interests. Based on our analysis, we send or display communications and / or content tailored to your interests / needs.
We inform you that you have the right to object to the processing of your personal data based on profiling in certain circumstances. For this purpose, see the section 'rights of the interested party and exercise'.
5. WHO CAN ACCESS YOUR PERSONAL DATA?
5.1. We can share your personal data within the companies associated with Promotora Inmobiliaria Parque Islas Canarias, S.L.
Your data may not be disclosed to third parties unless there is a legal basis for legitimate interest.
5.2. Your personal data may also be processed on our behalf by our trusted third party providers.
We enter into contracts with trusted third parties to perform a variety of services on our behalf. We only provide them with the information they need to perform the service, and we require them not to use your personal data for any other purpose. We always do our best to ensure that all third parties we work with keep the personal data we provide to them secure.
6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We only keep your Personal Data for as long as we need them for the purpose or purpose for which they have been collected with your express consent, in order to satisfy your needs or to comply with our legal obligations.
To determine the data retention period of your Personal Data, we use the following criteria:
• Personal Data obtained when contacting us for a query or claim: during the time necessary to attend to your query;
• Personal Data obtained by giving your consent for the sending of communications or for being necessary in accordance with the regulations: until the end of the purpose for which they were required occurs.
When we no longer need to use your personal data, it will be removed from our systems and records or anonymized so that we can no longer identify it.
7. IS YOUR PERSONAL DATA SAFE?
We are committed to protecting your Personal Data and to taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your Personal Data do the same.
We always do our best to protect your Personal Data and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access.
8. RIGHTS OF THE INTERESTED PARTY AND EXERCISE
Promotora Inmobiliaria Parque Islas Canarias, S.L. respects your right to privacy: it is important that you have control over your personal data. In this sense, we inform you that you have the following rights:
Right of Information
You have the right to obtain clear, transparent and easy to understand information about the way we use your personal data and about your rights. We provide you with such information in this Policy.
Right of access
You have the right to access the personal data that we hold about you (with certain limits).
We may charge a reasonable amount, upon notice, to cover the administrative costs incurred in providing the information.
Obviously unfounded, excessive or repetitive requests may not be attended to.
To exercise this right, you can contact us through the means indicated in 'Contact'.
Right of rectification
You have the right to have your personal data rectified when it is inaccurate or no longer valid or to have it completed when it is incomplete.
To exercise this right, you can contact us through the means indicated in 'Contact'.
Right of erasure / oblivion
In certain cases, you have the right to have your personal data erased or deleted. It should be noted that it is not an absolute right, since we may have legal or legitimate reasons to keep them.
If you want us to delete your personal data, you can contact us through the means indicated in 'Contact'.
Right to object to direct marketing, including profiling
You can unsubscribe from our direct marketing communications at any time.
You can unsubscribe by clicking on the 'Unsubscribe' link in any communication email we send you. Otherwise, please contact us by any of the means indicated in 'Contact'.
To object to profiling, you can contact us through the means indicated in 'Contact'.
Right to withdraw consent at any time when data processing is based on consent
You can withdraw your consent to the processing of your personal data when the processing is based on your consent. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. To find out about the cases in which the treatment is based on consent, we refer you to the section 'What data do we collect from you?', 'What is the legal basis for treating your Personal Data?'.
If you wish to withdraw your consent, you can contact us by any of the means indicated in 'Contact'.
Right to object to treatment based on the satisfaction of legitimate interests
You can object at any time to our processing of your data when the processing is based on the satisfaction of legitimate interests. To find out about the cases in which the treatment is based on legitimate interests, we refer you to the section 'What data do we collect from you?' 'What is the legal basis for treating your Personal Data?'.
If you wish to exercise this right, you can contact us by any of the means indicated in 'Contact'.
Right to file a claim with a supervisory authority
You have the right to claim privacy and data protection practices before the Spanish Data Protection Agency.
Do not hesitate to contact us by any of the means indicated in 'Contact' before filing a claim with the competent authority on data protection.
Right to data portability
You have the right to transfer, copy or transfer data from our database to a different one. It is only possible to exercise this right with respect to data that you have provided, when the treatment is based on the execution of a contract or on your consent and the treatment is carried out by automated means. To find out about the cases in which the treatment is based on contract or consent, we refer you to the section 'What data do we collect from you?', 'What is the legal basis for treating your Personal Data?'.
For more information, you can contact us by any of the means indicated in 'Contact'.
Right of limitation of treatment
You have the right to transfer, copy or transfer data from our database to a different one. It is only possible to exercise this right with respect to data that you have provided, when the treatment is based on the execution of a contract or on your consent and the treatment is carried out by automated means. To find out about the cases in which the treatment is based on contract or consent, we refer you to the section 'What data do we collect from you?', 'What is the legal basis for treating your Personal Data?'.
For more information, you can contact us by any of the means indicated in 'Contact'.
CONTACT:
If you have any questions about the way we treat and use your personal data or wish to exercise any of the rights provided, you can let us know by sending an email to info@arrecifehoteles.com or by writing to the following address: Parque Islas Canarias, s/n Arrecife de Lanzarote, Spain.
No payment methods found for selected room combinations.
Please contact the hotel or reserve the rooms one by one.
Enjoy, at no additional cost*, a relaxing spa circuit in our Aqua+ Spa. This is an exclusive benefit for booking your stay in one of our suites through the hotel's official website.
Terms:
* One spa circuit per person and stay. Only for adults over 17 years old.
* Valid for minimum stay of 3 nights in suites.
* Subject to availability.
* It will be necessary to reserve time for the spa circuit upon arrival at the hotel. You can reserve it before your arrival at 928800000. EXT 4 or via email spa@arrecifehoteles.com indicating your name and reservation number.
Join our club and get an additional discount on all your reservations.
Easy, uncomplicated and we guarantee that you will be the first to know our news. Just worry about enjoying your stay.
All you have to do is check the box 'Enjoy the EXCLUSIVE discounts in the Be+
Selected Club' in the second step of your reservation.
Terms:
*Valid for reservations made on our website.
*Discount subject to acceptance of program conditions.
Please choose different dates or split up guests in several rooms and try again.
Double room with city view
Connect with the heart of Arrecife.
Spacious and bright rooms of 30 m2 overlooking our city, Arrecife. You will see the daily activity of the main avenue of our city from the tranquility of your room. Our double rooms with large floor-to-ceiling windows and their bathroom with bathtub are equipped with all you need during your stay.
Double room with city view
Connect with the heart of Arrecife.
Spacious and bright rooms of 30 m2 overlooking our city, Arrecife. You will see the daily activity of the main avenue of our city from the tranquility of your room. Our double rooms with large floor-to-ceiling windows and their bathroom with bathtub are equipped with all you need during your stay.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Double room with sea view
The bay at your feet.
The perfect size with unbeatable sea views. The 30m2 of our double rooms with sea views have everything you need for a perfect stay. Its large floor-to-ceiling windows, will allow you to enjoy the wonderful views and relax with the pleasant light that filters inside. These rooms have a bathroom with a bathtub.
Double room with sea view
The bay at your feet.
The perfect size with unbeatable sea views. The 30m2 of our double rooms with sea views have everything you need for a perfect stay. Its large floor-to-ceiling windows, will allow you to enjoy the wonderful views and relax with the pleasant light that filters inside. These rooms have a bathroom with a bathtub.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Suite with sea view and glassed-in shower
Wow! Stunning views, even from the shower.
45 square metres and flooded with natural light that, thanks to its floor-to-ceiling windows, fills these spacious and comfortable suites with warmth. The breath-taking ocean views of our Infinity Suites and its enticing bathroom with glass-walled rain shower and ocean views, is the main attraction for those looking for a memorable stay. What should be kept private remains private, but this is the best place for sharing what can be shared. The Infinity Suites have a bedroom, a living room, a bathroom with a rain shower, and a view of the sea.
Just by booking our Infinity Suites, you can enjoy the following services:
• Minibar with non-alcoholic beverages upon arrival (replenishment not included).
• Mineral water with daily replacement.
• Coffee capsules with daily replacement.
• Double bed.
• Invitation to a cocktail at our grill & pool bar, La Buena Vida.
Suite with sea view and glassed-in shower
Wow! Stunning views, even from the shower.
45 square metres and flooded with natural light that, thanks to its floor-to-ceiling windows, fills these spacious and comfortable suites with warmth. The breath-taking ocean views of our Infinity Suites and its enticing bathroom with glass-walled rain shower and ocean views, is the main attraction for those looking for a memorable stay. What should be kept private remains private, but this is the best place for sharing what can be shared. The Infinity Suites have a bedroom, a living room, a bathroom with a rain shower, and a view of the sea.
Just by booking our Infinity Suites, you can enjoy the following services:
• Minibar with non-alcoholic beverages upon arrival (replenishment not included).
• Mineral water with daily replacement.
• Coffee capsules with daily replacement.
• Double bed.
• Invitation to a cocktail at our grill & pool bar, La Buena Vida.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Prepaid rate with cancellation insurance included.
Payment for your booking must be made online during the booking confirmation process. If for any reason, during the booking process you have not been able to confirm the payment, please contact reservas@arrecifehoteles.com so that we can arrange this payment. If after 2 hours from the booking confirmation, the online payment has not been received, your booking will be cancelled by the system.
When you book at this rate we include a cancellation insurance that comes into effect when you make your booking, at no additional cost, totally free. Check here the conditions of our cancellation insurance. You will have to pay for your booking online during the booking confirmation process.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
You can cancel or modify your reservation without any expense until 24hrs before * the day of your arrival. After this period will be charged one night's stay. In case of no-show, the total of the first night will be charged.
At the time of check-in, you will be asked for a card as a guarantee for the extra charges that could be generated during your stay.
Please, take into account that if you have indicated that your reservation will be a gift voucher, the payment of the same will have to be done online. If the payment is not received, you will receive an email with a link so that you can complete the payment of the reservation. With this policy we avoid having misunderstandings and discomfort with the client who will finally stay.
Say yes to love at Arrecife Gran Hotel & Spa. Enjoy this special package with your partner. It includes:
*Accommodation in suite selected at the time of booking the package. Essential suite, ocean or infinity.
Two-bedroom suite with panoramic sea views
The 4 elements with all the details and the best panoramic views.
The Sky Suites are our signature. They represent the unique experience of staying at Arrecife Gran Hotel & SPA. They have the charm of an exquisite space, resulting from the combination of the best panoramic sea views and the warmth of exclusive rooms designed down to the last detail, with luxury as a standard. The 4 main elements of nature, Water, Earth, Fire and Air, give name to these sophisticated suites where you will find the exclusivity and privacy you were looking for.
These 2-bedroom, 110-square-metre suites feature a spacious living-dining room and a dressing room next to the bedroom. In addition, the main bathroom has a Jacuzzi and hydromassage shower.
Just by booking our Sky Suites, you can enjoy the following services:
• Minibar with non-alcoholic beverages upon arrival (replenishment not included).
• Mineral water with daily replacement.
• Coffee capsules with daily replacement.
• Gourmet snack, served daily in the room.
• Double bed in the main room of the suite.
• Invitation to a cocktail at our grill & pool bar, La Buena Vida.
• One entry to our SPA circuit per person (over 17 years of age) and day.
Suite with city views
From it comfort, you can contemplate the cosmopolitan atmosphere of the city.
These comfortable 45m2 suites with a unique space, have a bedroom, a bathroom with a rain shower and a comfortable lounge. It offers you the essentials for an ideal rest. Where to relax after an intense day, it is possible.
Suite with sea views
The Atlantic Ocean for you.
45 square meters of sophistication, comfort and luminosity. Take in ocean views. These suites have a loft-style design, with one bedroom, bathroom with a rain shower and a gorgeous view of the sea, and a spacious living room.
